Refund Policy

Return & Refund Policy for Purely Rooted Natural Soaps

We want you to love your purchase from Purely Rooted Natural Soaps. If you are not completely satisfied, please review the terms below for returns, exchanges, and refunds.

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1. Eligibility for Returns

Due to the personal-care nature of our products (soaps)

*Unused and unopened items may be returned within 7 days of delivery.
* Used or opened products cannot be returned for hygiene and safety reasons.
* Items must be in their original packaging and in resellable condition.

If you received a wrong item, damaged product, or defective product, please contact us within 48 hours of delivery with photos.

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2. Non-Returnable Items

The following items cannot be returned:

* Opened or used products
* Custom or personalized items
* Sale or clearance items
* Gift cards

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3. Return Process

To start a return, please contact us at:

Email: purelyrooted@yoltusa.com
Include your:

* Order number
* Reason for return
* Photos (if applicable)

Once your return is approved, we will provide instructions on how and where to send your item.

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4. Return Shipping Costs

* Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect.
* We suggest using a trackable shipping service, as we cannot guarantee receipt of returned items.

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5. Refunds

Once we receive and inspect your returned item, we will notify you about the approval or denial of your refund.

If approved:

* Refunds are issued to your original payment method.
* Please allow 5–10 business days for your bank or payment provider to process the refund.

*Shipping charges paid at checkout are non-refundable, unless the return is due to our error.

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6. Exchanges

We currently offer exchanges for:

* Damaged or defective products
* Incorrect items received

If you prefer a replacement instead of a refund, please notify us when contacting customer support.

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7. Missing or Lost Packages

If your package is marked as delivered but cannot be located:

* First contact the shipping carrier directly.
* If you need further assistance, reach out to us, and we will do our best to help.
  *Please note: We are not responsible for packages lost due to incorrect addresses provided at checkout.

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8. Contact Us

If you have any questions about returns, refunds, or product issues, please reach out:

Email: purelyrooted@yoltusa.com