Shipping Policy

Shipping Policy for Purely Rooted Natural Soaps

This Shipping Policy explains how we handle order processing, shipping, delivery times, and related questions.

---

1. Order Processing Time

* Orders are typically processed within 1–3 business days.
* Orders placed on weekends or holidays will be processed the next business day.
* You will receive a confirmation email once your order has been processed and shipped.

---

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery timeframes:

Standard Shipping:** 3–7 business days
Expedited Shipping:2–3 business days (if offered)
 

Delivery times are estimates and may vary due to factors outside our control such as carrier delays or seasonal volume.*

---

3. Shipping Locations**

We currently ship within the USA.

---

4. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number, if available. Tracking information may take 24–48 hours to update.

---

5. Shipping Carriers

We primarily use the following carriers:

[USPS / UPS / FedEx / DHL]

---

6. Incorrect or Incomplete Addresses

Please double-check your shipping information at checkout.
We are not responsible for delays or lost packages due to:

* Incorrect or incomplete addresses
* Missed deliveries or unclaimed packages

If a package is returned to us, reshipping fees may apply.

---

7. Lost, Damaged, or Missing Packages

* If your package is delayed, lost, or shows delivered but cannot be found, please contact the carrier first, then reach out to us if you need further assistance.
For damaged items, please email us within 48 hours of delivery with photos so we can help resolve the issue.

---

9. Questions

If you have any questions about your order or shipping, please contact us at:

Email: purelyrooted@yoltusa.com

​